Terms & Conditions
Our Disclaimer and Terms and Conditions
Sno-Limit Ltd Disclaimer:
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Sno-Limit Ltd (“Sno-Limit”) Terms and Conditions:
1.0 Booking With Sno-Limit
1.1. In order to secure a placement on one of the courses, an online booking form must be completed and returned to Sno-Limit together with the amount per person of the non-refundable deposit set out in our website and brochure. If you are booking within 12-weeks of travel, full payment of the course is required upon booking. If, for any reason, Sno-Limit cannot secure you a place on your chosen course then the full deposit and any paid up course fee, if any, will be returned to you within 30 days of Sno-Limit cancelling.
1.2. Once payment of the deposit has been received by Sno-Limit, it will issue a confirmation of payment invoice which confirms that your deposit has been paid for the chosen course and, where appropriate, the inclusive overall package. The confirmation invoice will show dates of when your further instalment(s) are due by, if any. These will depend on the time of booking and the chosen course. Once the confirmation of payment invoice has been issued to you, you have entered into a contract with Sno-Limit.
1.3. You will be required to send payment for any subsequent instalment(s) on or before the specified date(s) outlined in the confirmation invoice. Sno-Limit will return an updated confirmation invoice acknowledging your payment upon receipt of each instalment.
1.4. You must pay for the course in full, no later than 12-weeks before the departure date. If you fail to do so all money paid to SNO-LIMIT will be non-refundable.
2.0 Payments and Course Prices
2.1. Sno-Limit has the right to vary the price of the course before accepting your booking.
2.2. The non-refundable deposit is to be paid in full at the time of your booking.
2.3. If any payment is outstanding for more than 30 calendar days after the set payment date on the confirmation of invoice, Sno-Limit reserve the right to cancel your booking. All previous payments including the deposit will not be refunded.
2.4. Unless you pay in full for the course at the time of booking Sno-Limit reserves the right to increase or decrease the cost of the courses. These variations may be a result of, but are not limited to, a change in tax, the cost of fuel or a related exchange rate.
2.5. If the price increases, Sno-Limit will absorb the first 2% of any course cost increase (excluding amendment charges). All and any amounts exceeding 2% will be added to your course cost. Sno-Limit will inform you of any such additional charge by e-mail within 30 calendar days of become aware of such an increase.
2.6. At 12-weeks prior to the planned departure date and with all payments have been paid you become fully committed to the course and upon any cancellation by you, you will not be entitled to a refund of any monies paid to date.
2.7. If you are booking within 12-weeks of departure, full payment is required upon booking and upon any cancellation by you, you will not be entitled to a refund of any monies paid to date.
3.0 Amendments or termination by you
3.1. If you wish to alter your course booking, Sno-Limit will do its upmost to accommodate this. However, it may be beyond Sno-Limits control to action all amendments. If possible and where applicable, Sno-Limit will charge an amendment fee of £45.00 plus any additional charges imposed by suppliers of components of your holiday package.
3.2. If for some reason, you are prevented from travelling, you may transfer your booking to another person. However, Sno-Limit must be given at least 3 weeks notice and you, or your appointed representative, must agree to pay any charges that are incurred due to this change. Sno-Limit must agree to the transfer in writing. “Prevented” within the context of this clause, is to be defined as a serious illness, death, jury service, witness summons, physical or mental incapacity or redundancy of yourself or a close relative.
3.3. If you wish to completely cancel you must do so before 12 weeks prior to the departure date to be eligible for a refund not including the deposit and flight costs. If you fail to do this no refund will be given.
3.4. Cancellation will only take effect when Sno-Limit receives written notification from you by email or post at: 25 Hillside Crescent, Westhill, Aberdeenshire, AB32 6PA, Scotland.
4.0 Defective services
4.1.In the unlikely event that the services provided to you do not conform to these terms and conditions, please let us know as soon as possible after we have carried them out. We will either:
- Provide you with a full or partial refund, depending on what is reasonable;
- Re-perform the Services.
4.2.These terms and conditions shall apply to any replacement services we supply to you in the unlikely event that the original services do not conform with these terms and conditions.
5.0 Amendments or termination by us
5.1. Sno-Limit reserves the right to cancel your booking. In this case you can accept an alternative course or are entitled to a full refund including your deposit.
5.2. Sno-Limit may be required to amend part of the course you have chosen as advertised. If this is a minor change (such as, but not limited to, a change of arrival time of up to 48 hours, routings or overseas arrival airport) no refund will be payable. If, for some reason, Sno-Limit has to significantly amend the course (such as, but not limited to, arrival by more than 48 hours or course cancelation), you will be given the option to change courses or to cancel altogether with a full refund. You will be informed within 30 calendar days if the course changes significantly.
5.3. Compensation payments or refunds will not be made where the changes are caused by situations out with Sno-Limits control such as, but not limited to: war; riots; terrorist activity; acts of God; Government restrictions; industrial disputes or if Sno-Limit cancels the course for any reason set out in clauses 5.4 and 5.5.
5.4. Subject to clauses 2.6 and 3.3, Sno-Limit reserves the right to cancel your position on the course if you fail to pay any outstanding balance within [10/30] calendar days of the payment becoming due.
5.5. Unless within 4 weeks prior to your anticipated departure, Sno-Limit may cancel your course if an insufficient number of people have booked the course to make it financially viable to proceed. In this event you shall be refunded the amount paid in full unless you book onto another course offered by Sno-Limit.
6.0 Sno-Limits Liability to you
6.1. Sno-Limit will not be held responsible for death, bodily injury or illness caused on the course unless it is proved to be caused by the negligence of Sno-Limit employees. This must be brought to the attention of Sno-Limit within 3 months of your return from the course.
6.2. Photographs are often taken of participants in Sno-Limit courses. These photographs may be used in Sno-Limit publications and on the Sno-Limit website. If you do not wish your photograph to be used, please advice the Sno-Limit office and confirm the instruction in writing (either by post or by e-mail), otherwise you will have been deemed to consent to photographs being used for these purposes.
7.1. All information provided by Sno-Limit on the website and in the brochure is accurate knowledge at the time of publication.
8.0 Your Responsibilities
8.1. For you to travel on any Sno-Limit courses you must purchase personal travel insurance for the duration of the course. It is strongly recommended that you book your travel insurance immediately after booking onto the course. Insurance documents must be submitted to Sno-Limit prior to the departure date. If the insurance documents are not submitted or you have insufficient cover, Sno-Limit reserve the right to cancel your trip and you will be ineligible for a refund.
8.2. You are responsible for behaving on and off the ski slopes. Should you not conduct yourself in what is deemed appropriate behaviour, you may be asked to leave the resort. Sno-Limit may also ask you to leave if we feel you are behaving unacceptably. No refund will be payable (for any unused components of the package or otherwise).
8.3. The ski and snowboard school providing the training can impose its own code of conduct for behaviour and personal presentation. They also reserve the right to remove a student from their training programme if the behaviour inappropriate on more than one occasion. No refund will be payable (for any unused components of the package or otherwise).
8.4. It is your responsibility to turn up on time for lessons.
8.5. If there is any damage to the accommodation you will immediately pay in full for any loss or damage to the property. Where appropriate, rules and regulations will be given to you by the owner of the property.
8.6. You are responsible for informing Sno-Limit of any medical conditions that could have an adverse affect on your performance on the trip and any pre-existing medical conditions/problems. If your conditions should negatively change during the course, you must immediately let the Sno-Limit team know. Any medical information you submit to Sno-Limit will be held in the strictest confidence. We will abide by all our obligations under the Data Protection Act 1998.
8.7. All courses provided by Sno-Limit are physically demanding and it is your responsibility to ensure that you are physically fit and healthy to undertake the course.
9.0 Issues and Complaints
9.1. Any issues must be brought to the attention of the Sno-Limit team in your resort and all efforts will be made to resolve them as quickly as possible
9.2. If you wish to complain and take any issues further, you must do so in writing to Sno-Limit no later than 28 calendar days after your course.
9.3. If you have a dispute with Sno-Limit that cannot be settled amicably you may call upon a scheme administered by the United Kingdom’s Chartered Institute of Arbitrators.
10.0 Personal Arrangements
10.1. If you decide to make your own travel arrangements, it is important that you check the flight details. You are responsible for having all the correct documentations. If you arrive late for departure or miss your flight, Sno-Limit cannot be held responsible for any extra cost that may be incurred.
10.2. You cannot transfer or assign your rights under this contract without the written consent of Sno-Limit.
11.0 Flights and Transfers
11.1.Return flights from the UK are for group participants only. All flight costs are included in the total cost of the course. If you are travelling from out with the UK there are 2 options available to you:
- You can travel independently to the UK to join the group flight, in which case you must arrive no less than 4 hours prior to departure
- Arrange your own flight and airport transfers to the destination of your chosen course.
This has to be confirmed at the time of booking.
11.2.If your decision is to travel to the destination of the course independently, you do so at your own expense.
12.0 Financial Protection
12.1. Sno-Limit is protected by ATOL (10432). In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to Sno-Limit.
12.2. When you buy an ATOL protected air holiday package and flights from Sno-Limit Ltd you will receive a confirmation invoice from us confirming your arrangements and your protection under our Air Travel Organiser's License number 10432. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advanced booking. For further information visit the ATOL website at www.atol.org.uk
12.3. The price of our holiday packages includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices.
13.0 General Information
13.1. This contract is governed by the laws of Scotland. Any disputes arising out of connection with this contract shall be subject to the exclusive jurisdiction of Scottish courts.
13.2. This contract is for the benefit of you and Sno-Limit. It is not intended to benefit any third party or be enforceable by any third party.
13.3. All services will be available to the customer as of the start date of their chosen course. In the run up to the start date Sno-Limit will be in contact with the customer to ensure everything is in order and they have checked items of a mandatory list provided by Sno-Limit.
13.4. From time to time Sno-Limit may contact you with news, offers and information. If you do not wish to receive any of this information please email email@example.com with subject STOP/REMOVE or alternatively unsubscribe to our newsletter by clicking UNSUBSCRIBE. Sno-Limit will not pass your personal details on to any third party companies.
14.0 Refund/Cancelation Policy
14.1. Subject to clause 12.1, in the unlikely event that the Services do not conform with the Contract, please let us know as soon as possible and if we agree we will, at our sole discretion:
14.2. Provide you with a full or partial refund, depending on what is reasonable;.
14.3. Re-perform the Services; or.
- Offer a reasonable alternative to that which is set out on the Booking Confirmation.
- Any Booking you cancel with us must be notified to us in writing ("Cancellation Notice"). The refund payable to you shall be based upon the amount of notice you give us and is as follows:
14.4. With the exception of the Deposit we will refund to you all monies you have paid to us if we receive more than 90 days' notice from the date of the Cancellation Notice to the Delivery Date;
- If we receive less than 90 days' notice but more than 60 days' notice from the date of the Cancellation Notice to the Delivery Date, you must still pay 50% of the total price and we will repay you any overpayment;
- If we receive less than 60 days' notice but more than 30 days' notice from the date of the Cancellation Notice to the Delivery Date, you must still pay 80% of the total price and we will repay you any overpayment;
- If we receive less than 30 days notice but more than 14 days' notice from the date of the Cancellation Notice to the Delivery Date, you must still pay 90% of the total price and we will repay you any overpayment; and
- If we receive less than 14 days' notice from the date of the Cancellation Notice to the Delivery Date you must still pay 100% of the total price.
14.5. These Terms will apply to any replacement Services we supply to you.
14.6. In the event that you breach any term of the Contract, we, at our sole discretion, may cancel the Booking. Should this occur:
- You shall not be entitled to a refund of any monies you have paid; and
- You shall be invoiced by us, acting reasonably, for all costs we have incurred in connection with your Booking.
14.7. Any amendment to your Booking must be received by us in writing at least 21 days before departure and charges will apply if you need to change your Booking. Whilst we shall endeavour to accommodate any change to your Booking we accept no liability for being unable to do so.
- Should the amendment be transferring your Booking to another person an administration fee of £100 (plus VAT) will be immediately payable by you.
- We will charge for any additional services, facilities or other items changed. In addition we will also charge an administration fee of £25 (plus VAT) per person. If the changed arrangements are more expensive than those originally ordered, you must also pay the price difference. If the change reduces the total cost of the original booking and you provide reasonable notice of such change to us, at our sole discretion, we may refund the difference or a proportion of the difference.
15.0 Delivery Policy
15.1. Once a deposit has been received by Sno-Limit you will receive an email at the address you have specified to confirm we have received the booking form and the deposit.
15.2. A welcome pack including invoice will be sent out to the customer at the specified postal address, this will include all the information the customer needs to prepare themselves for the trip.
15.3. All services will be available to the customer as of the start date of their chosen course. In the run up to the start date Sno-Limit will be in contact with the customer to ensure everything is in order and they have checked items of a mandatory list provided by Sno-Limit.
15.4. Flight tickets will be held by Sno-Limit at all times, the Sno-Limit Reps will make sure that everyone is accounted for at the airport an check each person on individually.
16.1. Comprehensive travel insurance is compulsory for all person booking with Sno-Limit. You must ensure that your insurance is valid for the duration of your courses and covers all activities and aspects of the course. If unsure ask a member of the team at team@Sno-Limit.com
16.2. Your insurance policy must be comprehensive and include sufficient cover, especially regarding cancellation, curtailment, theft, accident, medical, third party, liability for injury to others and death, winter sports and equipment. It is your responsibility to ensure you obtain all appropriate insurances for your trip, SNO-LIMIT cannot be held responsible if you purchase inadequate insurance policy.
16.3. Proof of insurance is required by Sno-Limit.
16.4. We highly recommend our insurance partners ERV.co.uk for you to purchase your insurance.
17.0 Health & Medication
17.1. You should inform Sno-Limit of any medical condition you have or medication you need to take so that we can pass it on to instructors in charge of your course so that they can insure your health and safety.
18.1. Periodically we may send promotional emails about new products, special offers or other information, that we think you may find interesting using the email address which you have provided.
18.2. Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, that you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.
18.3. Sno-Limit Ltd will not provide any customer contact information with third parties.